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How s4g Handles Your Personal Data

At s4g, we take the privacy of every account holder seriously — this policy sets out exactly what data we collect, why we collect it, and how you…

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What This Privacy Policy Covers

s4g Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data s4g processes when you create an account, make a deposit or withdrawal, or contact our support team. We collect only what is necessary — your name, contact details, payment method identifiers (such as your UPI handle or Paytm-registered mobile number),

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and activity logs tied to your account. Data is stored on secured servers and is not sold to third parties. Availability of our services depends on local law and is open where local law permits. If you are accessing from India, local data-protection norms apply alongside
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our policy. We use your payment details solely to process transactions and verify your identity — not for profiling or marketing without your consent.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about this policy, want to access the data we hold on you, or need to raise a concern, our support team is available around the clock. Reach us through any of the channels below and we will respond within 24 hours on business days.

Team online

Email Privacy Team

Send a detailed request to our dedicated privacy address. Include your registered email or UPI-linked mobile number so we can locate your account quickly and respond with accuracy.

Live Chat Support

Open the chat window inside your s4g account dashboard at any hour. Our agents can log a formal data-access or deletion request on your behalf and confirm receipt in the same session.

Help Centre Ticket

Submit a structured support ticket from the Help Centre. Choose the Privacy category, describe your request, and we will escalate it to the data team with a reference number for tracking.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at s4g

Security and transparency are built into every layer of how we manage your information — from the moment you register to the day you close your account.

Data Collection

We collect your name, email, phone number and payment identifiers such as your UPI handle or Paytm-registered number. We gather only what is strictly needed to verify your identity and process transactions accurately.

Cookie Use

Our site uses session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security

All account data travels over TLS-encrypted connections. Passwords are stored as salted hashes and never in plain text. We trigger automatic alerts for login attempts from unrecognised devices or locations.

Data Retention

We keep your account records for as long as your account remains active and for a period afterwards as required by applicable law. Once retention limits pass, data is securely deleted or anonymised.

Who to Contact

Privacy requests go directly to our designated data team, reachable via the email address listed in your account dashboard. Every request receives a reference number and a written response within five business days.

Requesting Changes

You may request correction, export or deletion of your personal data at any time. Submit the request through live chat or the Help Centre ticket system and we will action it within the timelines our policy sets out.

Frequently Asked Questions About Your Privacy

Have a specific question about how your data is used, stored or shared? The answers below cover the most common privacy concerns raised by account holders in India. If your question is not listed, reach out via live chat or email.

We collect your full name, email address, mobile number and, when you make a deposit, your payment method identifier such as your UPI handle or Paytm-linked number. We do not collect more than is needed to verify your identity and process payments.

We retain a reference to your payment method to match future deposits and withdrawals to your account. Full bank credentials are never stored on our servers — only the identifier needed for reconciliation and identity verification purposes.

Yes. Submit a data-access request through our Help Centre or via live chat. Select the Privacy category, confirm your registered email, and we will compile and send a full export of your account data within five business days.

Contact our support team through email or the Help Centre ticket system and specify that you want a deletion request raised. We will process it in line with our retention policy and applicable legal obligations, then confirm deletion in writing.

We do not sell your personal data. We share data only with payment processors such as UPI and Paytm networks to complete transactions, and with identity-verification partners as required. All third parties are bound by confidentiality agreements.

We use session cookies for login continuity and analytics cookies to improve the site. You can disable non-essential cookies through your browser settings at any time. Turning off analytics cookies does not affect your ability to use your account.

Email our dedicated data team using the address in your account dashboard, or raise a ticket in the Help Centre under the Privacy category. If you are unsatisfied with our response, you may escalate to the relevant data-protection authority where local law provides for it.

How s4g Handles Your Personal Data

Contact Us About Your Privacy

Email Privacy Team

Live Chat Support

Help Centre Ticket

Data Handling, Cookies and Account Security at s4g

Data Collection

Cookie Use

Account Security

Data Retention

Who to Contact

Requesting Changes

Frequently Asked Questions About Your Privacy

01 What personal data does s4g collect when I open an account?

02 Is my UPI or Paytm payment data stored after a transaction?

03 Can I request a copy of all the data s4g holds about me?

04 How do I ask s4g to delete my personal data?

05 Does s4g share my data with third parties?

06 How does s4g use cookies and can I turn them off?

07 Who should I contact if I believe my privacy rights have been violated?

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