Reference

s4g legal terms for India accounts

We keep our terms, privacy handling, and account checks in one place so you know what applies before you open an account.

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REACH US

Where to send legal requests

If you need a copy of these terms, want to ask why a request was declined, or need help with a legal correction, use the contact path that fits your case. We read each request with the account email, phone number, and a short note on the change you want. That keeps the trail clean and reduces back-and-forth when we need to verify identity or match a payment record.

Team online

Email

Send your request to our support inbox with the phone number on the account, the exact change you want, and any file that backs it up. We use that to match the record and reply with the next step.

Chat

Use chat for a fast legal query, such as a term you want explained or a correction you need checked. We keep the chat tied to your account so you do not have to repeat the same facts.

Post

If your request needs a signed letter or a sealed copy, send it by post after asking for the current address. We will answer with the documents needed and the line that should be used on the envelope.

DATA AND RECORDS

How we handle records and access

We only keep the data needed to run the account record: login history, wallet entries, consent logs, support threads, and any files you submit for checks.

Data use

We use account, device, and wallet data to verify identity, settle requests, and keep the record accurate. We do not stretch that use beyond the purpose tied to your account or the legal duty in force.

Cookies

Cookies help us remember your session, language, and notice settings. They also show whether a login was interrupted, so we can help you fix the account without making you repeat the same step.

Security

Your password, OTP, and device access are yours to protect. We ask for a fresh check when login patterns change, when a payment record needs matching, or when you ask for sensitive edits.

Retention

We keep logs only as long as needed for dispute handling, fraud checks, tax or audit duties, and account repair. When the retention window ends, the record is reduced or removed under our process.

Changes

If your name, phone number, or address changes, send the new detail with proof. We compare it with the current record and update only what matches the request, so the account stays consistent.

Contact trail

Every legal request gets a thread, a date stamp, and a reply path. That trail helps us show what we received, what we changed, and what still needs a second check before we can close it.

Questions about access and records

These answers explain how the legal rules work when you open or manage an account with s4g. They cover access, records, corrections, retention, cookies, and the contact path for a request that needs a review from our side. If your situation depends on a state rule or a local restriction, the current legal page is the right place to check first.

No. Access depends on local law and the rules that apply where you are. If a state or location does not permit it, you should not continue, and we will not invite you past the check.

We keep the records needed to run the account: sign-in logs, wallet entries, consent history, support threads, and any files used for verification. That record helps us answer questions about what happened and when.

We ask for proof only when the request affects identity, a payment record, or a legal edit. The file lets us match the account to the person making the request and reduces mistakes in the ledger.

Send the change through support with the account phone number, the current detail, and the new detail you want us to check. If we need proof, we will ask for it before we edit the record.

We keep it only for as long as needed for the account record, dispute handling, audit duties, and legal duties that apply to us. After that, we remove or reduce it under the retention process.

Cookies keep the session alive, remember language choice, and help us spot a broken login or a repeated error. They do not replace your account record, and they do not change the terms on this page.

Use email, chat, or post, depending on the kind of request and the proof it needs. Put your account phone number and a short note in the first message so we can route it quickly.

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